<html><body><p><font size="2">Ryan,<br></font><font size="2"><br></font><font size="2">There are 2 parts to call home,<br></font><font size="2">The spectrum scale Software call home and the IBM ESS hardware call home l.<br></font><font size="2"><br></font><font size="2">The software call home should work regardless of hardware platform. However it will not pull the detail of the hardware, you will need to upload hardware logs separately.<br></font><font size="2"><br></font><font size="2">Sent from my iPhone<br></font><font size="2"><br></font><font size="2">> On 10 Apr 2021, at 07:02, Ryan Novosielski <novosirj@rutgers.edu> wrote:<br></font><font size="2">> <br></font><font size="2">> \ufeffIf I\u2019m not mistaken, you can\u2019t use Spectrum Scale Call Home at all except on ESS, is that right? If so, that excludes anyone on Lenovo GSS/DSS-G, though they do have IBM support.<br></font><font size="2">> <br></font><font size="2">> --<br></font><font size="2">> #BlackLivesMatter<br></font><font size="2">> ____<br></font><font size="2">> || \\UTGERS, |---------------------------*O*---------------------------<br></font><font size="2">> ||_// the State | Ryan Novosielski - novosirj@rutgers.edu<br></font><font size="2">> || \\ University | Sr. Technologist - 973/972.0922 (2x0922) ~*~ RBHS Campus<br></font><font size="2">> || \\ of NJ | Office of Advanced Research Computing - MSB C630, Newark<br></font><font size="2">> `'<br></font><font size="2">> <br></font><font size="2">>> On Apr 9, 2021, at 4:57 PM, Mathias Dietz <MDIETZ@de.ibm.com> wrote:<br></font><font size="2">>> <br></font><font size="2">>> Hi Bryan,<br></font><font size="2">>> <br></font><font size="2">>> Spectrum Scale already has a feature to upload gpfs.snap to IBM support and attach it to a ticket using a single command.<br></font><font size="2">>> <br></font><font size="2">>> To upload the gpfs.snap to IBM Service run the following command (requires Spectrum Scale Call Home to be enabled) :<br></font><font size="2">>> mmcallhome run SendFile --file <snap file> --pmr <Support ticket number TSxxxxxxxxx><br></font><font size="2">>> <br></font><font size="2">>> When using the Spectrum Scale GUI you can collect a gpfs.snap and upload it to IBM support through a single GUI panel too:<br></font><font size="2">>> <a href="https://www.ibm.com/docs/en/spectrum-scale/5.0.5?topic=issues-collecting-diagnostic-data-through-gui">https://www.ibm.com/docs/en/spectrum-scale/5.0.5?topic=issues-collecting-diagnostic-data-through-gui</a><br></font><font size="2">>> <br></font><font size="2">>> <br></font><font size="2">>> Mit freundlichen Grüßen / Kind regards<br></font><font size="2">>> <br></font><font size="2">>> Mathias Dietz<br></font><font size="2">>> <br></font><font size="2">>> Spectrum Scale RAS Architect<br></font><font size="2">>> Senior Technical Staff Member (STSM)<br></font><font size="2">>> Dept. M925 - IBM Spectrum Scale Software Development<br></font><font size="2">>> <br></font><font size="2">>> Phone:<br></font><font size="2">>> +49-15152801035 <br></font><font size="2">>> Am Weiher 24 <br></font><font size="2">>> <br></font><font size="2">>> Email: mdietz@de.ibm.com 65451 Kelsterbach<br></font><font size="2">>> <br></font><font size="2">>> IBM Data Privacy Statement<br></font><font size="2">>> IBM Deutschland Research & Development GmbH<br></font><font size="2">>> Vorsitzender des Aufsichtsrats: Gregor Pillen<br></font><font size="2">>> Geschäftsführung: Dirk Wittkopp<br></font><font size="2">>> Sitz der Gesellschaft: Böblingen / Registergericht: Amtsgericht Stuttgart, HRB 243294<br></font><font size="2">>> <br></font><font size="2">>> <br></font><font size="2">>> ----- Original message -----<br></font><font size="2">>> From: Bryan Banister <bbanister@jumptrading.com><br></font><font size="2">>> Sent by: gpfsug-discuss-bounces@spectrumscale.org<br></font><font size="2">>> To: gpfsug main discussion list <gpfsug-discuss@spectrumscale.org><br></font><font size="2">>> Cc:<br></font><font size="2">>> Subject: [EXTERNAL] [gpfsug-discuss] New RFE! Add option to gpfs.snap that takes case number and uploads snap data to IBM automatically<br></font><font size="2">>> Date: Thu, Apr 8, 2021 20:01<br></font><font size="2">>> <br></font><font size="2">>> Hey All,<br></font><font size="2">>> <br></font><font size="2">>> Hope you\u2019ll up vote this RFE I just made: <a href="http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=149787">http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=149787</a><br></font><font size="2">>> <br></font><font size="2">>> Just think of the collective time saved from having to manually upload data once the gpfs.snap is collected for support.<br></font><font size="2">>> <br></font><font size="2">>> Hope all your clusters are healthy,<br></font><font size="2">>> -Bryan<br></font><font size="2">>> _______________________________________________<br></font><font size="2">>> gpfsug-discuss mailing list<br></font><font size="2">>> gpfsug-discuss at spectrumscale.org<br></font><font size="2">>> <a href="http://gpfsug.org/mailman/listinfo/gpfsug-discuss">http://gpfsug.org/mailman/listinfo/gpfsug-discuss</a> <br></font><font size="2">>> <br></font><font size="2">>> <br></font><font size="2">>> _______________________________________________<br></font><font size="2">>> gpfsug-discuss mailing list<br></font><font size="2">>> gpfsug-discuss at spectrumscale.org<br></font><font size="2">>> <a href="http://gpfsug.org/mailman/listinfo/gpfsug-discuss">http://gpfsug.org/mailman/listinfo/gpfsug-discuss</a> <br></font><font size="2">> <br></font><font size="2">> _______________________________________________<br></font><font size="2">> gpfsug-discuss mailing list<br></font><font size="2">> gpfsug-discuss at spectrumscale.org<br></font><font size="2">> <a href="http://gpfsug.org/mailman/listinfo/gpfsug-discuss">http://gpfsug.org/mailman/listinfo/gpfsug-discuss</a> <br></font><font size="2">> <br></font><BR>
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